(1) Delivery Times
We now provide a next day delivery option and we provide a standard 2-3 working day delivery too. We also offer free delivery for orders over £100 (ex. vat).
Other than mainland UK, we can deliver to the following locations below, but there may be an additional delivery charge, especially for pallet quantity orders. For clarification of any additional delivery charge please contact us prior to order. Locations include: Northern Ireland, Republic of Ireland, Isle of Man, Scottish Highlands, Isle of Wight, Scilly Isles and Scottish Islands.
We endeavour to deliver on time, and if for any extremely rare occasion we are unable to deliver within the time frame requested, our customer service team will contact you as soon as possible.
(2) Returns
We understand that from time to time you may wish to return a product to us.
We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers in England and Wales/irrespective of your geographical location.
This policy does not affect any statutory rights you may have (such consumer rights under the Consumer Protection (Distance Selling) Regulations).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 14 days following the date of purchase of the product;
(b) the returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
3) Returns Procedure
In order to take advantage of your rights under this returns policy, you must comply with the following:
All returns must reach us within 14 days from initial dispatch date. Items received after 14 days will not be accepted for return. We cannot refund postage and packing charges and the cost of returning the goods shall be paid for by the customer. The customer shall be responsible for ensuring the return of goods and we cannot be held responsible for items lost in transit.
Products returned under this policy must be sent by tracked or recorded delivery to:
Weedon Corrugated Products LTD,
Unit 7A Arrow Trading Estate
Corporation Road
Audenshaw
Manchester
M34 5LR
You will be responsible for paying postage costs associated with returns under this policy. If on the rare occasion you have received the wrong goods, we will endeavour to replace and cover any return costs for you.
4) Exclusions
The following kinds of products may not be returned under this policy:
(a) bespoke products manufactured to your specifications or clearly personalised, which have been sample approved by you.
5) Refunds
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your returned product.
6) Improper Returns
Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
(a) we will not refund or exchange the product.
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7) Lost items
Every effort will be made to ensure your goods are delivered on time. Other than transit errors it is the purchaser’s responsibility to ensure goods are ordered in good time.
Please wait 7 working days to report a lost item. If no conclusion is reached, we will send you out a replacement or give you a full refund. The order will be classed as delivered once signed for at its destination; a proof of delivery (POD) is available on request.
(8) About Us
Our full company name is Weedon corrugated Products ltd
Our principal trading address is:
Arrow Trading Estate
Corporation Road
Audenshaw
MANCHESTER
M34 5LR
Company registration number: 7550404
Email address: contact@weedondirect.com
VAT number: GB 112 6691 29